Last updated: 07-09-2026
Storyleaf (“we”, “us”, “our”) operates the webshop. We respect your privacy and process your personal data in accordance with the European General Data Protection Regulation (GDPR / AVG).
1. Company Information
- Company Name: Storyleaf
- Address: Papiermakerstraat 32
- Registration / KVK Number: 7461 8466
- Email Address: info@coachimalworld.com
2. Personal Data We Collect
We collect personal data that you provide directly to us when placing an order or contacting us. This includes:
- Contact Information: Name, billing address, shipping address, email address, phone number.
- Payment Information: Payment status and transaction details (processed securely by our payment provider).
- Technical Data: IP address, browser type, and device information gathered via cookies.
- Marketing Preferences: Email address and language preference (stored if you explicitly opt-in to receive our newsletter or promotional emails).
3. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- Order Processing & Delivery (Contract Fulfillment): To process your order, receive payments, and deliver products to your specified address.
- Customer Support (Legitimate Interest): To handle inquiries, complaints, or returns regarding your purchase.
- Website Optimization (Consent / Legitimate Interest): To analyze website usage and improve our services.
- Email Marketing (Consent): To send you newsletters, promotional offers, and product updates if you have explicitly subscribed to receive these communications. You can withdraw your consent at any time.
4. Third-Party Service Providers (Data Processors)
We only share your information with trusted third-party service providers necessary to operate our business and fulfill your order:
- E-commerce Platform: WooCommerce (runs our webshop platform and stores order details).
- Payment Provider: Stripe (processes payments securely; we do not store full credit card details on our servers).
- Shipping Service: PostNL (receive your name and delivery address to deliver your order).
- Analytics: Google Analytics (helps us analyze aggregated website traffic).
- Email Marketing Provider: Brevo (processes email addresses, language preferences, and order details such as transaction history and billing/shipping addresses to send personalized transactional and marketing communications, based on your explicit consent and contract fulfillment).
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
5. Cookies
Our website uses cookies to ensure basic functionality and gather statistical insights:
- Functional Cookies (Essential): Necessary for the website to function properly (e.g., keeping items in your shopping cart, remembering checkout details). These do not require explicit consent.
- Analytical Cookies (Optional): We use Google Analytics to measure website traffic and user behavior. These cookies are only placed if you consent via our cookie banner. Google Analytics is configured to protect your privacy (e.g., IP addresses are anonymized).
You can manage or revoke your cookie preferences at any time through your browser settings.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (such as tax and accounting laws, which require keeping financial administration for up to 7 years).
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access. All connections to our webshop are secured using SSL/TLS encryption.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where legally applicable.
- Right to Restrict Processing: Request a limitation on how we process your data.
- Right to Withdraw Consent: Withdraw consent for optional cookies at any time.
To exercise any of these rights, please contact us at info@coachimalworld.com.
If you believe we are not handling your data correctly, you also have the right to lodge a complaint with your local data protection authority (in the Netherlands: Autoriteit Persoonsgegevens).